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TestGen Plugin 7.4 loading but no content

Submitted by Anonymous (not verified) on Tue, 02/02/2010 - 18:27

I am a student using myPearson.com for an application called MyMathLab. It uses the TestGen Plugin Ver. 7.4. Since you guys designed this plug-in I thought that I might get some help here. I am able to do homework and practice tests and quizzes but when I click on the "I am ready to take test" tab I get this message in Internet Explorer, "URL: File not found". If I use FireFox I don't get any error message but the only thing I can see is the section numbers of the quiz - nothing else loads! I have tried for over a week to get support from myPearson.com to no avail (I already paid for the MyMathLab key so I guess they don't care whether it work or not since they already have my money). There are 5 other students with the same problem. I have modified internet security and privacy settings in both browsers and have properly configured all related applications like QuickTime, Real-Player, etc. Is there any way to resolve this problem?

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TestGen Plug-in

TSI Support Thu, 02/04/2010 - 12:40

Based on your description I'm pretty sure it isn't the TestGen plug-in nor your browser. It sounds like a simple "bad link" issue. I'd go talk to the instructor of the course and ask them to re-add the TestGen Test and see if that fixes the problem.

Let me know if this fixes the issue or you need more help.

Jeff

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