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Problems seeing or printing answer key

I have done what was suggested in an older post (duplicated below) and the answer key is NOT appearing OR printing on my test. I am using TestGen 7.6.3. I tried it on both a Mac AND on a PC.

Open your test.
Go to "Tools->Preferences->Test Options"
Go to the "Key" Tab.
Check the "Show answer key" option and choose what to show on the key.
Click "OK" to save.
The key will now appear at the end of the test (scroll to the bottom to verify)
Print your test.

TestGen Forums: 

This is identical to another post. More over here on the issue:
http://www.tamarack-software.com/forum/problems-seeing-or-printing-answe...

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