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unable to update test gen for Mac

Submitted by Anonymous (not verified) on Wed, 08/07/2019 - 13:22

running 10.14.6 and unable to update the version 7.

There is a red box when opening testgen that says unable to update with the following error message

/Users/sodowick/Desktop/Screen Shot 2019-08-07 at 3.21.08 PM.pn

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TestGen

TSI Support Wed, 08/07/2019 - 14:06

Thanks for contacting us. Unfortunately, you haven't provided enough information for me to assist you. The screenshot you linked to is only visible on your computer; you'll need to post it online somewhere if you want other people to be able to see it.

Mark

Regina Easley (not verified) Tue, 10/22/2019 - 20:22

I am also have an issue using TestGen with the new Mac operating system. I get a message that says that the software is not support and then if I download a different version it tells me that the file is incomplete. Please help.

TSI Support Wed, 10/23/2019 - 13:35

TestGen versions 7.6.5 and earlier are not compatible with MacOS 10.15 "Catalina". We expect to release a new, compatible version to publishers by the end of the month.

Mark

Lori Getz (not verified) Wed, 11/06/2019 - 05:00

When is the new version being released? The response above said by the end of October.

TSI Support Wed, 11/06/2019 - 13:14

TestGen 7.7 for macOS was released on October 31. It should be available for download from your textbook publisher's website.

Mark

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